Senior Customer Service with over 9 years of experience working in both outsourcing/offshoring industry and as a freelancer; answering calls, chats, emails, SMS, and back-office tasks. Approachable and professional, dedicated to providing world-class customer service and making customers/clients happy.

With almost a decade extensive experience and expertise, I have amassed a range of skills from transaction handling to complaint resolution and can comfortably deal with a wide range of customers and queries to drive sales and customer satisfaction.